CONFIRMATION AND PAYMENT OF A RESERVATION
Requests and service reservations can be sent electronically, by email, fax, in writing or personally in agency branch office. With the payment the reservation becomes valid, any other confirmation given in written or speech is not valid as a reservation.
Payment of reservation is possible by bank transfer to the bank account of Epoca Turizam d.o.o..
If you wish to pay your reservation with bank transfer, you need to pay the required amount within 7 days from the time of on-line reservation, or time you receive confirmation of availability from our operators.
EPOCA TURIZAM D.O.O. BANK ACCOUNT DETAILS:
EPOCA TURIZAM D.O.O.
BANK: IKB D.D.UMAG POSLOVNICA NOVIGRAD
IBAN : HR 702380006 – 1120004360
SWIFT : ISKBHR2X
BUSINESS ACCOUNT : 2380006-1120004360
The guest is obligated to send Epoca Turizam d.o.o. a confirmation of the payment. In contrary, Epoca Turizam d.o.o. is not obligated to carry out the service of the reservation. Epoca Turizam d.o.o. is not responsible for outstanding reservations of services caused by not receiving the confirmation within 7 days (except for Saturdays, Sundays and holidays). All bank costs are to be paid by the client (when making the bank transfer payment client must put OUR on "Detail of charge"). All reservations not paid in full will not be considered valid. After receiving full payment of the reservation (which is the 30% of the total) for the chosen service, the customer will be sent a voucher as confirmation. The voucher serves as a proof that the reservation of the service has been carried out. The customer has the obligation to give the voucher upon arrival to the unit. With payment of the reservation, the agreement becomes a legal obligation to the customer as well as to Epoca Turizam d.o.o..
Should the traveller make reservation 60 or more days before arrival, then the reservation payment is of 100 EUR (or by agreement) to confirm and reserve the accommodations. Should tourist make the reservation up to 21 days before arrival, then the payment must be 30% of the total service price. The remaining of the amount MUST BE PAID ON THE DAY OF ARRIVAL.
For the reservation of tour service the customer is required to pay 30% of full amount to make the reservation valid. The rest amount customer is required to pay at least 20 days before the start of using the service. If the date of arrival is within 20 days it is necessary to pay 100% of the amount for the requested and confirmed service. ACTIVITIES AND EXCURSIONS RESERVATION For the reservation of activity and excursion service the customer is required to pay 30% of the full amount to make the reservation valid. The remaining of the amount MUST BE PAID ON THE DAY OF ARRIVAL before using the service. We wish you a holiday to remember!