THE RIGHT OF THE AGENCY TO CHANGE AND CANCEL
The agency commits itself to assure to the customer reserved service, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, bad weather, intervention of the authorities etc.)
The agency can offer changes to the reserved service or cancel it completely or partly, if before or during the time of the stay special circumstances appear that cannot be avoided or declined. However, if they appear during the time of the agreement, the agency is not obligated to accept the reservation of the unit in question. If the customer pays the reservation the agency is unable to fulfill (online or by the wrong offer) the customer will be offered an alternative.
If the agency has the possibility to offer the customer an alternative, a change of the reserved service can be carried out only with the permission of the customer. The alternative must be of the same, or higher, quality than the one reserved initially.
If the customer accepts the alternative, and it is more expensive than the initial offer, the customer is obligated to pay the difference (the agency will bear the expense up to 10%, except for packet arrangements, such as, last minute offer and other special offers). If the alternative is cheaper, the agency will return the difference to the customer.
The agency has the obligation to immediately inform all arriving customers about changes to the reservation or cancellation, and if no alternative accommodation can be found, to refund the amount paid by the customer less the administrative charges of the agency.
THE RIGHT OF THE CUSTOMER TO CHANGE AND CANCEL
If the customer wishes to change or cancel the reservation, it has to be in written (e-mail or fax). By "change” it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the customer will be charged the expenses of 100 HRK (cca. 15 EUR) per change. If the change of the reservation is not possible, and the customer cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation. The cancellation costs will be calculated from the date on which the agency receives a written request for the cancellation, and it is as follows:
For every cancellation of the reservation the agency charges 200HRK (cca. 25 EUR) of manipulative expenses. If the customer has to cancel within 7 days before using the service, the agency offers the customer a possibility to find a new user for the same reservation (if it is possible), in which case the agency charges only for an exchange fee. The new user has all the responsibility from these "General conditions“. If the costs of the services are in fact higher than what was initially given, the agency has the right to charge the difference. The above mentioned cancellation fees are used primarily for the changes of the reservation, but also for all other essential changes.